These general terms and conditions of sale (hereinafter the “GTC”) govern the contractual relationship between CAT2LION SRL, a company incorporated under Belgian law on 1 June 2016, with registered office at Voie de l’Ardenne 134/B03, B-4053 Embourg, Belgium, registered with the Crossroads Bank for Enterprises under number BE 0655.817.196 (hereinafter “CAT2LION” or the “Provider”), and its clients (hereinafter the “Client”).
Acceptance of these GTC results from placing an order, signing a quotation, or any explicit electronic agreement (confirmation e-mail, purchase order). Specific conditions agreed in writing in a quotation or proposal shall prevail over these GTC in the event of any contradiction.
CAT2LION provides strategic and development consulting services, the design of commercial action plans, outsourced sales management (assuming all or part of the Client’s sales function), surveys, studies and diagnostics, custom-built assessment tools, as well as web development (website creation, SEO/SEA/GEO) and digital communication management (community management, social media, content).
The contract is formed upon return of the signed quotation, accompanied where applicable by the agreed deposit. Receipt of a purchase order, an acceptance e-mail, or the effective start of the engagement shall likewise constitute full acceptance of these GTC and of the corresponding quotation.
Unless stated otherwise, a quotation or proposal is valid for thirty (30) days from its date of issue. Any change to the agreed scope during the engagement shall be the subject of a written amendment and additional invoicing.
Fees are set out in the quotation according to one of the following arrangements: a lump sum, a daily or hourly rate, or a price per deliverable. Travel expenses are invoiced according to the Belgian statutory mileage allowance in force; other external costs (printing, specific purchases, etc.) are invoiced at actual cost, supported by receipts.
Invoicing follows the schedule set out in the quotation. Unless different arrangements are specified in the proposal, a deposit may be invoiced upon signature. Invoices are payable within fourteen (14) days of their issue date, by bank transfer to account IBAN BE89 0017 8722 3885.
For recurring services or monthly subscriptions, invoicing is monthly and payable according to the schedule specified in the proposal.
6.1 Any request to cancel or postpone an engagement by the Client must be notified to CAT2LION in writing.
6.2 Cancellation notified less than ten (10) business days before the agreed start date of the engagement will be invoiced at 100% of the amount due for the period or milestone concerned, unless otherwise agreed in writing.
6.3 These provisions do not apply in the event of force majeure within the meaning of Article 17.
Any sum not paid by its due date shall automatically and without prior formal notice bear late-payment interest of 1% per month, or the statutory interest rate applicable to commercial transactions if higher (minimum 8% per annum). A fixed penalty of 15% of the amount due, with a minimum of €50, shall additionally be due as a penalty clause.
CAT2LION reserves the right to suspend ongoing services in the event of unresolved late payment, and all outstanding invoices not yet due shall then become immediately payable.
The Client undertakes to provide CAT2LION, within the agreed timeframes, with all information and documents necessary for the proper execution of the engagement, and to designate an available decision-making contact person. Any delay attributable to the Client may justify an adjustment to delivery timelines and, where applicable, a revision of fees. The Client undertakes to validate deliverables within the agreed timeframes.
If the Client fails to provide the required information within fifteen (15) days of a written reminder, CAT2LION may suspend or terminate the engagement; services already performed or committed to remain payable in full.
CAT2LION undertakes to perform the agreed services with the care, diligence and professionalism expected of a senior consultant, on a best-efforts basis rather than an obligation of result. CAT2LION retains independence in organising its work and may engage subcontractors for all or part of the engagement.
Any complaint relating to a service must be made in writing within eight (8) days of its delivery or performance. After this period, the service shall be deemed accepted without reservation.
Each party undertakes to keep confidential any non-public information it becomes aware of in the course of performing the contract, for the duration of the contract and for a period of three (3) years thereafter, and not to use such information for personal purposes. Unless the Client objects in writing, CAT2LION retains the right to refer to the Client’s name as a commercial reference.
Deliverables produced by CAT2LION are transferred to the Client on a non-exclusive basis, upon full payment of all amounts due. CAT2LION retains full ownership of its methodologies, tools and know-how, including those used in the course of the engagement. Any reproduction of deliverables beyond the intended use requires the prior written consent of CAT2LION, which shall recover the internal working documents relating to the engagement at the end of the contract.
For the duration of the engagement and for the twelve (12) months following its termination, the Client undertakes not to hire, directly or indirectly, or engage as an independent contractor, any CAT2LION staff member or subcontractor involved in the engagement, without the prior written consent of CAT2LION.
CAT2LION’s liability is limited to the fees actually received for the engagement concerned. CAT2LION cannot be held liable for indirect damages, loss of profits, non-material damage, or the consequences of inaccurate or incomplete information provided by the Client.
Unless otherwise provided in the quotation or proposal, either party may terminate the contract subject to two (2) months’ notice given by registered letter. In the event of a serious breach not remedied within seven (7) days of a formal notice remaining without effect, the other party may terminate the contract with immediate effect.
Termination at the Client’s initiative, in the absence of any fault on the part of CAT2LION, shall give rise to full payment for work already carried out, as well as compensation equal to 20% of the fees remaining due for the engagement.
Where a proposal provides for a specific commitment period and renewal terms (for example, a fixed-term monthly subscription with tacit renewal), such specific terms shall prevail over this Article, in accordance with Article 1.
CAT2LION processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Belgian Act of 30 July 2018 on the protection of natural persons with regard to the processing of personal data. A separate data processing agreement (DPA) may be entered into where the engagement so requires. Data is, save for justified exceptions, hosted within the European Union.
Neither party may be held liable for a failure to perform its obligations resulting from an event of force majeure within the meaning of Article 5.226 of the Belgian Civil Code. Should a force majeure situation persist beyond thirty (30) calendar days, either party may terminate the contract without compensation.
These GTC are governed by Belgian law. In the event of a dispute, the parties shall endeavour to reach an amicable resolution within thirty (30) days. Failing this, the courts of the judicial district of Liège shall have exclusive jurisdiction.
The nullity or unenforceability of any clause of these GTC shall not affect the validity of the remaining clauses. CAT2LION’s failure to invoke any clause shall not constitute a waiver thereof. These GTC constitute the entire agreement between the parties on the matters they cover and are available at all times at https://cat2lion.be/en/general-conditions-of-sale/.
Version in effect as of 25 August 2026. Non-binding English translation — the French version is the original and shall prevail in the event of any discrepancy.
